All custom orders must be paid for in advance. If custom design drawings and CAD programming is required then a payment of 25% of order total is required up front and the balance is due upon customer approval.
Custom orders cannot be returned. Once production has begun or any special materials have been ordered on your behalf the order belongs to the customer. The only exception is that of dock lights and pond lights which, at the discretion of Aqua Lights can be returned for credit, assuming they are not of a custom nature.
Return shipping is at the expense of the customer and no credit will be issued for any shipping charges.